A simple, clean, and powerful knowledge base builder!
Easy-to-use knowledge base software for creating online guides, help centres, manuals, and more.
Why choose KnowledgeBase?
It’s easy to use
With our straightforward content editor and user-friendly interface, you can get started immediately.
Quick to set up
Our easy set-up wizard means you can set up your knowledge base in minutes, not hours, with no tech skills needed.
Works on all devices
Our mobile-responsive design means you can access your knowledge base on any device, anywhere.
Customisable to your brand
You can add your logo and primary brand colour, so that your knowledge base reflects your business identity
It’s easy to search
Your users can quickly find what they need with our smart search functionality. No hunting for information.
Use your web address
You can enhance your brand recognition with a custom domain by using URLs like help.yoursite.co.uk.
Safe and secure
Built-in SSL keeps your users’ information private and protected, giving you peace of mind.
Control who sees it
Limit who can see your knowledge base using a password or IP address.
Latest news & articles
Self Service Support: Why Customers Prefer Finding Answers Themselves
8th April 2026
In this blog, we’ll explore why self-service support is growing in popularity and how it benefits both customers and businesses.
Why a Webfactory KnowledgeBase works alongside your website
18th March 2026
In this blog, we’ll explain the difference between a website and a knowledge base and the benefits of having one.
How to reduce support tickets with a knowledge base
10th March 2026
In this blog, we’ll explain how a customer support knowledge base can lower support requests and improve your overall customer experience.